Very disappointed with the service we received. We had bought a pair of earrings sold to us as diamonds but which, when we took them for the backs to be repaired, were identified as not being diamonds. We rang the head office and were told that they would change them without quibble and were asked to just bring them into the shop and we would receive a refund. Once we got to the shop however we were kept waiting for an hour and a quarter by a particularly rude and non customer-focussed manager before we eventually get our money back. Terrible service, customers are just a problem for them - go elsewhere.
Highly recommended
Very depressing a lovely old 'traditional' London Pawnbrokers gone 'down the drain' due to being taken over by the horrible Money Shop chain. Keep Away..
I've just brought today to them my Omega De Ville CoAxial Rose gold worth approx. 4500k with the intention to sell it, they said that they were interested and willing to keep it for the day to open it and look at the movement inside. After 3 hours I went back to take it, apart from the ridiculous evaluation that they provided to me, they DAMAGED the case behind in the attempt to open it !!Now there is a crack behind the case just where they've tried to open (force) it.STAY AWAY FROM THEM
Helpful staff, great products, plus they threw in free ring re-sizing (and got it done within a week). Worth a look!
Suttons & Robertsons Pawnbrokers London is a UK Jewelry Store based in Westminster, London. Suttons & Robertsons Pawnbrokers London is located at 127 - 129 Victoria St, Westminster, London SW1E 6RD, UK.
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