UPDATE:3 Days after this incident, Gymbox investigated further my concerns and resolved the issue. Admitting the mistake on their side. It's just a shame their first initial replies to me from 2 different staff were so confident and they didn't even want to hear my concerns and kept telling me I have to cancel "online" and that's it. Thank you for the staff member who resolved this quickly.-------Don't use this gym, when they sign you up, they just want to scam you - that's how they are "trained" according to their own email to me.I was only in Victoria for 1 month. I have no need to make up stories.I used the gym a few days on the last of November which I was charged for. I wanted to use the gym for the month of December which I also was assigned to a monthly contract for - so that I had the most cost effective solution. This was with ALEXANDER as per my contract. He told me there and then that he would then immediately cancel it once it is in the system so that I am not paying for months I am not even using the gym, after January. I paid 105.52GBP upfront for using the gym for the timeframe I wanted which was 3 days Nov. + full month December 2018.2 weeks later, I also passed by the reception and spoke to the MANAGER OF GYMBOX VICTORIA to confirm that my membership has already been cancelled and all is fine. Right there infront of me by the till, I was told that ALEXANDER did not enter it correctly but that the manager understood what he did and I will take care of it mate in the words of the manager.From my understanding that means "Everything is ok, and my membership has been cancelled"At the end of January, I get charged for an amount direct debit that I was told was cancelled. When I ring GYMBOX VICTORIA, they tell me it's not cancelled, and I have to login to the website and cancel online.No one told me anything about an online cancellation. Or a membership number. Or ever having to create any online account.Wont ever be using Gymbox after after this experience, definitely not after this manner of treatment by your own staff that includes lying to the customer, giving wrong information and not admitting your own mistakes. It's clear also that the entire staff needs training on this subject instead of walking around in their XS tshirts with the logo on the front thinking they are "good at their jobs"Looking at the other reviews, anyone reading this should be able to see clearly that when it comes to admin/contracts/payments that the staff in Gymbox Victoria is clearly clueless and no technical experience in probably any other field in their career. From all the reviews before mine where it is clearly stating the team working here are incapable of dealing with paperwork/payments/contract/receptions and the replies from Gymbox saying "We will take into account your feedback" yet nothing has been done, it's also clear GYMBOX VICTORIA do not care about the customer.So people, go to Third Space or any other gym, just not here UNTIL we stop seeing reviews about the same subject and behaviour of staff to customers.
This is by far the worst gym I have ever been a member at. Their system just doesnt work as I dont think I had a single day without any problem from their side I had to deal with. It was exhausting, I really do not recommend this gym.
Nice gym, but really bad angry grimy gangsta music for children. spoilt kids that use it are generally full of themselves and leave a lot of weights all over the show and these only ever get put away just before closing time. At 9pm onwards there is very seldom someone on the floor keeping an eye on everyone. I would expect a manager to be on the floor at all times (not a PT). In fairness, some of the PTs are really good at what they do although you are dealing with a really mixed bag. This could be an excellent gym, but quite a bit to go -Update - something has happened to the music - it was brilliant last night. please don't look back!!!
Great gym with great classes. If you go at a quiet time you can get the whole place to yourself, its brilliant.Borris the manager is fantastic. Bartendaz class on Fridays is 10/10.
Great equipment and space let down by a lack of community and a couple of rude overpriced Personal Trainers. On multiple occasions PTs stand on their phones in the gym while client is doing sit ups and lunges and hog equipment (and dont allow other members to use it even if its not being used currently). Difficult to understand why someone is paying 65+ an hour for that service...
Gymbox Victoria Studios is a UK Gym based in Westminster, London. Gymbox Victoria Studios is located at 123 Victoria St, Westminster, London SW1E 6DE, UK.
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